Reviews

Highly recommend Naturelle Beds. We have 2 single bed size toppers on our existing king size mattress and it has solved all our back and hip problems. We even take it with us when we have a stay away for more than 1 night. I am a hot sleeper and the topper has gone a long way to making my sleep more comfortable. This is superb value for a lifetime investment.

What a wonderful company! We purchased a cot mattress a couple years back and then invested in the ovation matress. I had to convince my husband and now he is totally sold. He often gets into bed and says how happy he is that we bought it. It's wonderful knowing that we are sleeping on a nontoxic, metal free bed that is going to last us 30-40 years! Naturelle were incredibly helpful and genuinely care about the quality of their products and their consumers.

We have been sleeping on Naturelle beds for the past 5 years, and we couldn't be happier. The beds are comfortable, breathable, and extremely well made. Andrew and the Naturelle team are generous, helpful, knowledgeable, and just a complete pleasure to deal with. We have a bunk bed that our daughter sleeps in, and her mattress(es) and duvet (both from Naturelle) are cool in summer and warm in winter. This is THE company to consult with and buy from in your search for a healthy, long-lasting organic mattress. (PS. My parents also have a Naturelle mattress - we're a family of devotees!)

Super kudos to Andrew and Lindsay! They have helped us throughout the purchasing process! After long search online, we decided to get the extra long king size Ovation Mattress. Ohh what a great choice! Quality and the comfort is unmatched. Highly recommended! Hard to decide on getting a bed online without laying on it, etc, but it’s a safe bet on Naturelle !

I recently purchased a Naturelle mattress , and I must say that I am extremely satisfied with both the product and the exceptional customer service I received. I wanted to share my feedback and review to express my gratitude for the outstanding experience I had.They took the time to understand my specific needs and preferences when it came to selecting a mattress. They were patient, knowledgeable, and never pressured me into making a hasty decision.The mattress I ended up choosing has made a significant positive impact on my sleep quality and overall comfort. Before this purchase, I used to experience lower back pain regularly, which was disrupting my sleep and affecting my daily life. However, after sleeping on this mattress for some days, I can confidently say that my back pain is gone (!)What truly sets Naturelle/Brothers store in Tokai apart is their dedication to customer satisfaction. They went above and beyond to ensure I got a custom made mattress for my special needs, offering a trial period, making the other half of the mattress for my partner a normal mattress and even giving it an extra tweak to make it 100% for me and now I wake up feeling refreshed and rejuvenated. The entire process was seamless, and I felt valued as a customer throughout.I highly recommend Naturelle mattresses to anyone in search of a quality mattress and outstanding customer service. They genuinely care about their customers' well-being and are willing to go the extra mile to ensure they have a comfortable and pain-free sleep experience. My sincere thanks to the entire team for making a positive difference in my life through this purchase. Thanks Mireya Kaup and T. McAllister

excellent service! delivered additional latex filling for my pillow one day after contacting them 😲 at no charge. keep up the good work

To date, we have purchased 4 beds from Naturelle Beds and besides the quality which is absolutely exceptional!!, it is the customer service that has kept me going back. The owner Andrew has been the most accommodating, patient and helpful with me and all the changes and requests I have made for each of my orders, The service is so personalised to the point that it makes you feel like you're the only customer, I would strongly refer and recommend anyone buy their beds from Naturelle.

My recent purchase has been nothing short of amazing. The quality material and craftsmanship really sets them apart and the comfort, oh my word...next level. I will be recommending their range to everyone as the comfort, quality and the excellent customer and after sales service really sets them apart. Thank you

For me; product quality and customer service is key when spending money.The Naturelle Beds' sales personnel were very professional; informative and delivered my product on time.Further; the quality of the product exceeded my expectation too; something that seldom happens!I highly recommend them if you are in the market for a stellar product; accompanied with friendly; professional and promt service!Naturalle Beds will certainly be my first and ONLY stop for any future purchases!!

This company is in the business of first class customer service and happen to also produce superb sleeping systems using natural materials.Speaking to them made it very clear that they are focused on providing me with the best possible sleep and to achieve this they take the time to fully understand my requirements in great detail. This makes them very unique in their approach and they deliver exceptional products .Great company, great products, great service and great experience.